Student consumer info

The Higher Education Opportunity Act of 2008 (HEOA) requires postsecondary institutions participating in federal student aid programs to make certain disclosures to enrolled and prospective students, parents, employees and the public.

Choose a topic below to learn more.

Academic improvement plans

Health career pathways

The need for qualified healthcare professionals is growing and predicted to continue growing over the next 20 years. Partnerships between Sandburg, healthcare employers and in-district high schools are an important part of the work being done to meet the growing demand. In addition, curriculum review and revision is ongoing based upon research and input from industry partners. As a result, certificates of completion, certifications and program certificates are available as preparation for entry-level positions in healthcare.

Associate in applied science (AAS) degrees in health, including nursing, radiology, medical assisting, mortuary science and dental hygiene are also available. Some programs have dual-credit pathways designed for students at participating high schools to begin as early as their junior year in high school for accelerated admission into these limited-enrollment programs.

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Emergency closings

Weather-related closings

When possible, decisions to close college campuses will be made by 5:30 a.m. for day classes and no later than 1 p.m. for evening classes.

During closures, no one is allowed on campus for any reason.

• No classes will be held virtually or onsite.
• All offices and services including the library, fitness center, gymnasium, computer and health labs and practicums are closed, and all athletics practices and games will be canceled.

As a general rule in winter weather, allow extra travel time, and use caution when navigating winter roads, sidewalks and parking lots. Use your best judgment to decide if it’s safe for you to travel.

Delayed opening

If there's a delayed opening, all classes beginning prior to the delayed start time will be canceled. All classes scheduled to begin at or after the delayed start time will be held as scheduled.

Refer to the home page of the website for any delay alerts.

Out-of-state student complaint procedure

Out-of-state students taking online classes at Sandburg should attempt to resolve any issues or complaints with the college first. If, after following the college’s Framework for Addressing Student Concerns, Grievances and Discrimination, an issue cannot be resolved internally, you can file a complaint about Sandburg with your state by referring to the following state agencies. This is in compliance with the federal Department of Education’s State Authorization regulations. 

Illinois participates in the State Authorization Reciprocity Agreement (SARA). Students from SARA states may file a complaint with the Illinois Community College Board.

Student complaint procedures

Sandburg supports the rights of students to bring forth complaints and is committed to resolving these matters in a fair and timely manner. This applies to all enrolled students in matters relating to other students, faculty, administrators and staff at all Sandburg locations.

If you have a concern or a complaint — an issue believed to have an adverse effect upon you, someone else or a group of students — you should first work to address that problem informally by bringing the issue to the department most directly connected to the complaint.

Special guidance is outlined below regarding complaints based on discrimination or sexual harassment.

Correction to academic records

You have the right to ask to have records corrected you believe are inaccurate, misleading or in violation of your privacy rights. View the procedures to request correction of academic records.

Discipline

Concerns regarding student discipline are handled under disciplinary due process .

Discrimination

The internal grievance procedure provides prompt, equitable and confidential resolution of complaints alleging discrimination on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status, or status in any group protected by applicable federal and state laws.

Complaints emerging from the Galesburg campus, the Carthage campus or any other operation of the college should be addressed to:

Michelle Johnson
Vice President of Institutional Effectiveness
2400 Tom L. Wilson Blvd.
Galesburg, IL 61401
309.341.5258                                                                                                                               

Should the person against whom the complaint is directed be the individual listed above, the case shall be handled by the other institutional contact. Refer to the  discrimination grievance policy and form for more information.

Title IX (sexual harassment)

Learn more about how to report an incident related to Title IX, including but not limited to dating violence, domestic violence, sexual assault and other gender-based offenses .

Out-of-state academic complaint

Out-of-state students taking online classes at Sandburg should attempt to resolve any issues or complaints with Sandburg first. If, after following the college's Framework for Addressing Student Concerns, Grievances and Discrimination, an issue can't be resolved internally, you can file a complaint about Sandburg with your state by referring to these state agencies. This complies with the federal Department of Education's State Authorization regulations.

Illinois participates in the State Authorization Reciprocity Agreement (SARA). Students from SARA states may file a complaint with the Illinois Community College Board. 

Complaints regarding departments or employees

A student who has a concern with a staff member or college department is encouraged to attempt to resolve the complaint in an informal manner with the individual, department or immediate supervisor. 

If a resolution is not reached, complaints should be directed to the immediate supervisor or dean of the person against whom the complaint is directed. If no resolution is reached at this level, the student can submit a formal written complaint to the proper vice president. All decisions, notification of decisions and reasons for decisions will be in writing.

This procedure won't apply to complaints filed on the basis of discrimination and/or sexual harassment.

The formal written complaint should be addressed to one of the following administrators:

Vice President of Academic Services                        Vice President of Student Development
2400 Tom L. Wilson Blvd                                        2400 Tom L. Wilson Blvd
Galesburg, IL 61401                                              Galesburg, IL 61401

External complaints

Students or consumers who have a complaint should first try to resolve their issue through their institution's formal complaint procedures. If the issue is not resolved through this process, students can file a formal complaint with the Illinois Community College Board (ICCB).

ICCB may then contact the institution on the student's behalf. If you're an out-of-state student taking an online class and you have a complaint that hasn't been resolved through the college's grievance procedures, you can file a complaint with the state in which you reside; student complaint information by state. You can also contact the Illinois Community College Board when seeking a resolution.

The Higher Learning Commission (HLC) is an independent body responsible for the accreditation of programs offered by ICC. HLC relies on constant contact with the college to ensure quality higher learning. Complaints may be filed with the  Higher Learning Commission online.

Student Complaints
Illinois Community College Board
401 E. Capitol Avenue
Springfield, IL 62701

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Gainful employment

Sandburg is committed to creating an educated workforce by offering occupational programs that lead to gainful employment. We meet with advisory boards consisting of local leaders as well as industry professionals to make informed decisions in the development of new offerings as well as improving existing programs.

Graduates from Sandburg’s certificate programs can be assured that they are learning current industry standards and practices in state-of-the-art labs using the latest equipment that leads to gainful employment.

We invite you to explore the many occupational offerings available at Sandburg and to learn the job outlook for specific occupational offerings, our completion rates and the financial costs associated with completion. View each program page for more information.

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